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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Romiti

August 22, 2024

5  out of  5
rating by Emily Romiti
"Jaime is always so wonderful to work with. She responds fast every time and gets whatever I need figured out. Very thorough and easy to work with. Hope to work with her every time I need help with my policies."
We responded:
"Emily, thank you for your kind review. I'm glad to know that you find my service thorough and responsive. It's always a pleasure to assist you with your policies. If you need any further help, don't hesitate to reach out. - Jaime Oxendine - State Farm Insurance Agent, Clayton, NC"
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G E Murray

August 3, 2024

5  out of  5
rating by G E Murray
"Jaime and her office have been especially helpful with all things in a very difficult time. Every question I had either got answered right away or a later callback after some research! What could have been a very stressful situation came to a smooth and rather easy resolution. Paula was especially helpful in taking my calls and concerns almost daily. State Farm was the calm in the storm and I’m most appreciative of all they do to handle a tough(for me) situation. Thank you Jaime Oxendine SF office!!"
We responded:
"Hi! I'm so glad we could be the calm in the storm for you during such a difficult time! It's wonderful to know that Paula and the rest of our team were able to assist you with your questions and concerns. We truly appreciate your kind words and are always here to help with any future needs! - Jaime Oxendine - State Farm Insurance Agent, Clayton, NC"
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khal lewis

June 13, 2024

5  out of  5
rating by khal lewis
"In today’s world, exceptional customer service is increasingly rare, but this office truly went above and beyond exceeding my expectations. From the moment I walked in, I felt incredibly comfortable and well taken care of. The staff was not only professional, but also generally friendly and attentive to every detail. They made sure all my needs were met and even anticipated things I hadn’t thought of. I highly recommend this office to anyone looking for outstanding service. They have set a new standard for excellence."
We responded:
"Khal, thank you for your kind words! We strive to provide exceptional customer service and to make everyone feel like family! I am glad we were able to assist you with your insurance needs and providing protection for your family. We are looking forward to a long lasting relationship!"
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CJ Gettys

April 25, 2024

1  out of  5
rating by CJ Gettys
"No problems with the agency until recently , an absolutely ridiculous markup of 80% yes you read that correctly 80% on my monthly insurance rate with no accidents , tickets or change of automobile . Taking advantage of the system & getting every penny they can. I will be searching for a new agency. I STAND CORRECTED: A 125% markup on my insurance rate $140 to $330 !!! THESE PEOPLE ARE MONEY HUNGRY !!! DO NOT GIVE THEM YOUR BUSINESS."
We responded:
"Hi CJ, thank you for your review. I understand your frustration as this is an unprecedented time in the insurance industry. We are experiencing increases industry wide, as the cost of parts, labor and rentals have significantly increased as well as claims. While we do not set the rates in our agency, your particular type of vehicle did have a significant rating adjustment due to these increased costs to repair and replace your type of vehicle. We have to make sure you are adequately rated so that we can pay on our promise to you when something happens. Please feel free to contact our office to review your account to see if there are ways we can help you save more. "
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Maria Lopez

March 12, 2024

5  out of  5
rating by Maria Lopez
"Celia was amazingly patient and nice as I was switching. Informative and clear, I felt like I was in good hands. Celia was amazing! Thank you for all your help!"
We responded:
"Thank you, Maria, for your review and for choosing our services! We're glad to hear that Celia provided patient and informative assistance during your switch, ensuring you felt confident in our care. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. - Jaime Oxendine - State Farm Insurance Agent, Clayton, NC"
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George Crawford

February 27, 2024

5  out of  5
rating by George Crawford
"The BEST Customer service I have ever received from an insurance provider, Clara went out of her way to get me taken care of. I would highly recommend them to anyone looking a good company but most of all Good people. Thanks for all your help and support."
We responded:
"Thank you for the five stars, George! And thank you for the praise for Clara! Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future!"
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Maurice Colbert

January 20, 2024

5  out of  5
rating by Maurice Colbert
"Jaime and her team are not only consummate professionals, but also caring, patient and kind. Not only does Paula exhibit those characteristics, but she is also extremely knowledgeable and takes the time to fully educate you on their products without judgement without condescension."
We responded:
"Maurice, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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James Rudd

October 19, 2023

5  out of  5
rating by James Rudd
"I cannot express my gratitude enough for the incredible support I received from Jaime Oxendine- State Farm Insurance and her amazing staff. Recently, I found myself in a car accident, and they went above and beyond to make the entire process seamless and easy. Jaime and her team’s dedication to their clients is truly exceptional. If you’re looking for an insurance agency that truly cares and delivers on their promises, I highly recommend Jaime Oxendine- State Farm Insurance."
We responded:
"Thank you for your positive rating, James! At our State Farm office, customer satisfaction is our top priority. Thank you for allowing us to help you with your insurance needs. We are thrilled to hear about your amazing experience!"
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Hannah Naylor

September 21, 2023

5  out of  5
rating by Hannah Naylor
"I am thankful to be able to have our auto, home and boat with Jaime Oxendine. Not only were they able to help save us money, they are very kind, helpful and professional. It is great to know that you are covered if the unthinkable happens but being covered by an agent that truly cares is a blessing."
We responded:
"It was a pleasure working with you, Hannah. We're delighted to have assisted in finding the perfect auto, home, and boat insurance plans that suit your requirements. Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future!"
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Heidi Johnson

September 20, 2023

5  out of  5
rating by Heidi Johnson
"I cannot say enough great things about Jaime and her staff. They are so helpful and I know I can always call them anytime."
We responded:
"Thank you for the five-stars, Heidi! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Trish milord

June 24, 2023

5  out of  5
rating by Trish milord
"The best decision I ever made to change to them. For as long as we live in North Carolina she will always be our agent. Paula is God sent. She is the most professional, beautiful spirit person I have ever met."
We responded:
"Trish, thank you for taking the time out of your day to leave us a review! We love hearing about how Paula provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Jeanette Sears

March 1, 2023

5  out of  5
rating by Jeanette Sears
"We have been with this State Farm office for many years now. They have helped us through car accidents, insuring our children, home owners insurance. They are always so friendly and helpful and it's a pleasure working with the staff."
We responded:
"We love seeing reviews like this, Jeanette! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
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Wanda James

May 31, 2022

5  out of  5
rating by Wanda James
"I’ve been with State Farm Insurance for a few years now; with receiving both renters and car insurance. I believe I have the best rate based on my age, length of time driving, and other factors. The staff at Ms. Jaime Oxendine’s office are always professional, polite, and focused on meeting the needs of their clients/ customers."
We responded:
"Thank you, Wanda, for the amazing review! Our team works hard to provide a great insurance experience in Clayton and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Cape Fear Mechanical & General Contracting Inc.

February 4, 2022

5  out of  5
rating by Cape Fear Mechanical & General Contracting Inc.
"Jaime and her team always get us what we need within minutes of the request. Not only for adding our commercial vehicles to policies but in sending out certificates to companies saving us time and money. Thanks for all that you and your team do to help us."
We responded:
"Thank you for the review. Our team works hard to provide a great insurance experience for everyone who walks through our doors, and we are thrilled to hear that you are happy with your commercial insurance policies!"
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John Killebrew

January 11, 2022

5  out of  5
rating by John Killebrew
"Helpful, friendly, knowledgeable staff."
We responded:
"John, thank you! We appreciate your trust in us to take care of your insurance policies."
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Steve Pilkington

April 9, 2021

5  out of  5
rating by Steve Pilkington
"Great staff and service!!"
We responded:
"Thank you Steve! We appreciate you!"
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Nathan Drum

March 16, 2021

5  out of  5
rating by Nathan Drum
"Jaime and the team are top notch. With a large family our needs are always changing. Jaime and her staff are always ready and willing to talk through options to ensure we get the coverage we need at the best possible price. We've been State Farm Customers for 22 years and this team is a prime reason why we will continue to be with SF for another 22."
We responded:
"Thank you Nathan! We appreciate you and your family and look forward to serving you for many years to come!"
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Keely Davis

February 17, 2021

1  out of  5
rating by Keely Davis
"Incredibly disappointed in the lack of ownership and promptness. They incorrectly cancelled my homeowners policy 3 months prematurely (while our house was under contract). We had to jump through hoops in order to sell the house in time. I had to follow up multiple times to get the error fixed... if I hadn't been on top of them, I don't think we would've closed. They were too busy placing blame ("corporate messed up, not our office") to actually help. Then, I got bombarded with a ton of bills that were sent to our OLD address-- we closed on the house and they knew we moved, remember? I've been with other State Farm offices and this one is definitely lacking."
We responded:
"Hi Keely, I am sorry to hear of the experience you had with our office. This is not our typical level of service as customer service is very important to me. I do not take lightly to “placing blame” as we are an agency that does take ownership when we make mistakes and also tries to correct said mistakes. I have looked into your account details, as we still have record of our paperwork and emails. I am more than happy to discuss this further with you and try to clear this up. Please feel free to call the office at 919-553-8300 or email me at jaime@claytonsf.com Thank you!"
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Jerald Tart

October 28, 2019

5  out of  5
rating by Jerald Tart
"BEST EVER. GREAT. A found Blessing"
We responded:
"Thank you Jerald!"
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DJ Nut The throwback kid

July 29, 2019

5  out of  5
rating by DJ Nut The throwback kid
"Fast and friendly. They will hook u up"